Privacy policy

1. Introduction 

The purpose of this privacy policy is to inform users of the www.silox.com website about how SILOX s.a. (hereinafter referred to as “we”, “us” or “our”) collects, uses and protects personal data.

We are committed to protecting the privacy of our users in accordance with current legislation, in particular the General Data Protection Regulation (GDPR).

2. Collection of personal data 

The personal data we collect may include, but is not limited to, the following information:

• Full name
• E-mail address
• Telephone number
• Postal address

This information is collected when you register on our site, place an order, subscribe to our newsletter or fill in a form.

3. Use of personal data

We use the personal data we collect for the following purposes:

• Order processing and tracking
• Management of your user account
• Sending information and promotions by e-mail
• Improving our website and services
• Management of information requests and customer service

4. Retention of personal data 

We retain your personal data for as long as is necessary for the purposes for which it was collected, in compliance with the retention periods stipulated by law.

5. Sharing personal data 

We will not sell, trade or otherwise transfer your personal data to third parties without your prior consent. This does not include trusted third parties who assist us in operating our website, carrying out our business or serving you, so long as these parties agree to maintain the confidentiality of such information.

6. Protection of personal data 

We implement appropriate security measures to protect your personal data against unauthorized access, disclosure, alteration or destruction. However, we cannot guarantee the absolute security of information transmitted over the Internet.

7. Cookies 

Our website uses cookies to enhance your online experience. Cookies are small files stored on your browser that allow us to recognize users and personalize their experience. You can choose to disable cookies in your browser settings, but this may limit certain features of our site. 

8. Users’ rights 

In accordance with current legislation, you have several rights concerning your personal data, including:

• Right of access
• The right to rectification
• Right to erasure (right to be forgotten)
• The right to limit processing
• The right to data portability
• The right to object

To exercise these rights, please contact us at the following e-mail address: info@silox.com.

9. Data Protection Officer (DPO)

The Data Protection Officer (DPO) is: Olivier Duchesne, DPO/CFO. If you have any questions concerning the protection of personal data, please contact the DPO at the following e-mail address: oduchesne@silox.com.

10. Changes to the privacy policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page and, if necessary, we will notify you by e-mail or via a notice on our website.

You should check this page regularly for any changes to our privacy policy.

11. Consent 

By using our website, you consent to our privacy policy.

12. Contact 

If you have any questions about this privacy policy, please contact us at the following e-mail address: info@silox.com or at the following telephone number: +3242739285.